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CHTA Live: The Resilience Series – “Safeguarding the Guest Experience with Contactless Technology – Part 2”

Thursday, September 10, 2020 2:00PM – 3:15PM ET

During this session, our panel will share solutions you can implement and best practices to reach the goal of a hands-free traveler experience.

Part 2 – The Concierge Experience

  • The Welcome Process – Pre & Post Arrival
    • The App as an Experience Tool
  • The Guest Service Menu
    • Food and Beverage
    • Resort Services – Tours & Activities

To view the full presentation, please click here.

Panelists:

  • Jeff Aguiar, Director of Sales, Intelity
  • Tim Butterworth, Commercial Director, Crave Interactive
  • Perle Flavien, Director of Operations, Marigot Bay Resort & Marina
  • Christus Gill, IT Manager, Marigot Bay Resort & Marina
  • Gareth Hughes, Founder & Owner, Crave Interactive
CHTA Live: The Resilience Series - "Rebuilding the Caribbean Focus on Modern Customer Service"
CHTA Live: The Resilience Series - "Safeguarding the Guest Experience with Contactless Technology – Part 1"
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