11 Sep, 2020
CHTA Live: The Resilience Series – “Safeguarding the Guest Experience with Contactless Technology – Part 2”
Thursday, September 10, 2020 2:00PM – 3:15PM ET
During this session, our panel will share solutions you can implement and best practices to reach the goal of a hands-free traveler experience.
Part 2 – The Concierge Experience
- The Welcome Process – Pre & Post Arrival
- The App as an Experience Tool
- The Guest Service Menu
- Food and Beverage
- Resort Services – Tours & Activities
To view the full presentation, please click here.
- Jeff Aguiar, Director of Sales, Intelity
- Tim Butterworth, Commercial Director, Crave Interactive
- Perle Flavien, Director of Operations, Marigot Bay Resort & Marina
- Christus Gill, IT Manager, Marigot Bay Resort & Marina
- Gareth Hughes, Founder & Owner, Crave Interactive