CHTA Live: The Resilience Series – “Safeguarding the Guest Experience with Contactless Technology – Part 2”

Thursday, September 10, 2020 2:00PM – 3:15PM ET

During this session, our panel will share solutions you can implement and best practices to reach the goal of a hands-free traveler experience.

Part 2 – The Concierge Experience

• The Welcome Process – Pre & Post Arrival
  • The App as an Experience Tool
• The Guest Service Menu
  • Food and Beverage
  • Resort Services – Tours & Activities

To view the full presentation, please click here.

Panelists:

• Jeff Aguiar, Director of Sales, Intelity
• Tim Butterworth, Commercial Director, Crave Interactive
• Perle Flavien, Director of Operations, Marigot Bay Resort & Marina
• Christus Gill, IT Manager, Marigot Bay Resort & Marina
• Gareth Hughes, Founder & Owner, Crave Interactive