National Hotel and Tourism Association
16 Feb, 2016
This One Thing Bothers Hotel Guests More Than Anything Else
Most hotel guests would agree, there’s no excuse for poor service. According to consumer advocate Christopher Elliott, inattentive hotel employees are the top concern for a majority of guests.
Elliott talked to a handful of hotel guests about what bugs them more than anything else, and it was bad service that kept coming up. Click here for the full story (Source: Travel Pulse).