18 Sep, 2020
CHTA Live: The Resilience Series – “Rebuilding the Caribbean Focus on Modern Customer Service”
Thursday, September 24, 2020 2:00PM – 3:15PM ET
Health safety considerations will dominate consumer attitudes and behaviors post COVID-19 which will determine the type and style of customer service delivery.
How should the hospitality industry respond and how do we develop
our teams in today’s ever-changing landscape?
To view the full presentation, please click here.
- Omar Robinson, General Manager, Round Hill Hotel and Villas
- Paul Collymore, General Manager, The Landings Resort & Spa by Elegant Hotels
- John Quail, Director of Operations, Springboard Caribbean