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CHTA Live: The Resilience Series – “Rebuilding the Caribbean Focus on Modern Customer Service”

Thursday, September 24, 2020 2:00PM – 3:15PM ET

Health safety considerations will dominate consumer attitudes and behaviors post COVID-19 which will determine the type and style of customer service delivery.


How should the hospitality industry respond and how do we develop

our teams in today’s ever-changing landscape?

To view the full presentation, please click here.


  • Omar Robinson, General Manager, Round Hill Hotel and Villas


  • Paul Collymore, General Manager, The Landings Resort & Spa by Elegant Hotels
  • John Quail, Director of Operations, Springboard Caribbean
CHTA Live: The Resilience Series "A 360° Look at Consumer Response & Restaurant Adaptation to This New Normal Webinar"
CHTA Live: The Resilience Series - "Safeguarding the Guest Experience with Contactless Technology – Part 2"
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