Thursday, September 24, 2020 2:00PM – 3:15PM ET

Health safety considerations will dominate consumer attitudes and behaviors post COVID-19 which will determine the type and style of customer service delivery.

How should the hospitality industry respond and how do we develop

our teams in today’s ever-changing landscape?

To view the full presentation, please click here.

Moderator:

• Omar Robinson, General Manager, Round Hill Hotel and Villas

Panelists:

• Paul Collymore, General Manager, The Landings Resort & Spa by Elegant Hotels
• John Quail, Director of Operations, Springboard Caribbean