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CHTA is providing members a newly launched weekly webinar series called “CHTA Live: The Resilience Series”.  Webinars on this series provide practical content to support your strategies for recovery; join the interactive discussions and exchange with industry professionals.  #CHTALive. 

Full webinar presentations and any support materials are available in PDF format via the secured CHTA Membership Portal. Please click the title link to view the recording.

On behalf of the Caribbean Hotel & Tourism Association – we greatly appreciate the interest, participation and engagement we have received from CHTA members and non-members. We invite you to watch prior CHTA Live webinar recordings available below and submit any future topics you are interested in learning to Alexis at alexis@caribbeanhotelandtourism.com.


October 23:  How Do You Stack Up? Caribbean Hotel Performance YTD and Insights for Winter 2022

As Caribbean hotels look to recover, a growing number are once again benefiting from insights provided by STR, the world’s leading tourism industry barometer on rate, ADR, occupancy and comparative company subset and destination performance. Join STR and CHTA for a strategy-guiding session as we look at:

  • Summer, 2021 Industry Performance and How You Measure Up
  • How the Winter Season is Shaping Up
  • Benchmarking Against 2019 and Trendline Data Pre-Covid-19
  • How-Out Events and Strategies Shape Performance
  • Essential Decision-Making Tools… How Data and Reports Drive Better Decisions

Panelists:

  • Peter Hopgood, President, Paulson Puerto Rico Hotels
  • Rico Louw, Regional Sales Manager and Sales Executive for Mexico, STR
  • Erin Smith, Chief Information Officer, Bermuda Tourism Authority
  • Karolin Troubetzkoy, Executive Director, Marketing and Operations, Anse Chastanet and Jade Mountain Resorts

Attendees will also learn about STR’s Planned Forward STAR feature and how they can participate in and gain even more valuable planning insights from this new support service. 

Who Should Attend?

Owners and Operators of Independent Hotels

Sales and Marketing Professionals

Local and Regional Brand/Chain Marketing Representatives

DMOs and Destination Marketing Professionals


September 23: Direct Book Strategic That Increase Revenue

Please click here to view the recording.

Caribbean hotels are losing out on so much direct revenue by overreliance on 3rd party channels. Third parties are an important part of your channel mix, but there are many other strategies that can bring direct bookings and loyal repeat stays without the heavy commissions.

Join us for an engaging discussion on:

  • Effective management with tour operators – understand your true constrained demand to see what inventory you offer
  • Understanding your true competition: it’s not local other properties; its island based. Seeing how to compete effectively knowing this is the case
  • Storytelling and brand strategies to ensure travelers see the true value of YOUR island, property and what makes it special and unique
  • Using tools like Shopping Cart Abandonment re-targeting “white glove” solutions on your Web site to ensure those lookers book on your site, not the OTA
  • Why with proper training and techniques, your call centers can be your best sellers vs. order takes that turn travelers into dates, rates and names

Moderator: Sanovnik Destang, Executive Director, Bay Gardens Resorts

Panelists:

  • Michael Stark, Enterprise Sales Consultant, NAVIS
  • Oliver Janke, Account Director, US South East & Caribbean, Preferred Hotels & Resorts
  • Marc Liu, Head of Strategy, Elmntl

August 19: Adapting to the Ever Changing Landscape of Today’s Travel

Please click here to view the recording.

The webinar will include a moderated discussion with Caribbean hoteliers and tourism boards, and focus on the following topics:

  • Latest travel sentiment data
  • International travel preferences
  • Challenges with re-opening destinations and hotels
  • Successful communication plans for destinations as restrictions lift or change
  • Successful re-opening strategies for hoteliers

Panelists:

  • Larry Basham – General Counsel & Chief Operating Officer, Elite Island Resorts
  • Joseph Boschulte – Commissioner of Tourism, U.S. Virgin Islands
  • Ricardo Perez – General Manager, Oyster Bay Beach Resort, Sint Maarten
  • Ellison Thompson – Deputy Director General, Ministry of Tourism and Aviation of the Bahamas
  • Susan Catto – Head of Publishing, Travelzoo
  • Emma Weber – Senior Sales Manager, Travelzoo

July 29: Our Best Shot – A Look at Successful Vaccine Awareness Practices in the Tourism Industry

Please click here to view the recording.

Encouraging employees to vaccinate can be challenging, but one which has tremendous public health benefits as well as continuing to safeguard your business and our industry. Doing so requires overcoming barriers of awareness, availability, and (sometimes) vaccine hesitancy.

Join us for an exchange session as we share best practices on vaccine awareness campaigns from destinations and businesses that have successfully turned challenges into opportunities.


June 9: Staying Ahead of the Storm – Hurricane Preparedness in a COVID-19 Era

Please click here to view the recording.

Join CHTA and a Panel of Leading Experts to Discuss….

  • Tips for creating or updating your business continuity plan
  • Best practices in business continuity planning
  • Health safety considerations to safeguard your business, team members and guests
  • Communications strategies to minimize the impact on your business
  • Regional and local response mechanisms and areas of support
  • Your insurance checklist

April 22: Tapping Into the Growing Popularity of Travel Advisors

Please click here to view the recording.


March 25: New Insights on Travel to Caribbean & Mexico

Please click here to view the recording.

Panelists:

  • Susan Catto, Head of Publishing & Production, Canada, Travelzoo
  • Sanovnik Destang, Executive Director, Bay Gardens Resorts, St. Lucia
  • George Hunter, Vice President VP of Leisure Sales for International Segments, Posadas
  • Richard Rodriguez, Vice President of Sales and Marketing, North America, Casa de Campo, Dominican Republic
  • Andrée Sanquini, General Manager, U.S., Travelzoo

Jan 28: Tapping Into A New Consumer Mindset To Maximize Revenue

Please click here to view the recording.

Panelists:

  • Andreas Spycher, Principal – Mastercard Data & Services
  • David Klippenstein, Government Data & Services lead at Mastercard Advisors

Jan 26: Understanding & Adjusting to New Traveler Testing Requirement by the US, UK and Canada

Please click here to view the recording.

Please click here to view the presentation.

Panelists:

  • Peter Cerda, Regional Vice President, The Americas, International Air Transport Association (IATA)
  • Nicola Madden-Greig, 1st CHTA Vice President and Chairperson, CHTA Advocacy Committee, Group Director of Marketing & Sales, The Courtleigh Hospitality Group
  • Dr. Joy St. John, Executive Director, Caribbean Public Health Agency (CARPHA)

Nov 24: Rethink Travel: Drive More Bookings via Your Direct Channel

Please click here to view the view recording.

Panelist:

  • Manny Melendez, Director of Sales, LATAM and the Caribbean, Amadeus Integrated Booking Suite

Oct 1: Traveler Intentions & Safety Concerns: What’s the Latest Word From the American Traveler?

Please click here to view the video recording.

Panelists:

  • Chris Davidson, Executive Vice President, Insights and Strategies, MMGY Global
  • Dr. James Hepple, CEO, Tourism Analytics
  • Adam Stewart, Deputy Chairman, Sandals Resorts International
  • Dr. Peter Yesawich, Vice Chairman Emeritus, MMGY Global

Sept 30: The Tastes of the Caribbean After 7 Months: A 360° Look at Consumer Response & Restaurant Adaptation to This New Normal

Please click here to view the video recording.

Moderator:

  • Liz Wunderlich, Caribbean Manager, US Meat Export Federation (caribbean@usmef.org)

Panelists:

  • Gebran Charbine, Vice President, Brand Marketing, International & Ethnic, Certified Angus Beef ® brand (gebran@certifiedangusbeef.com)
  • Maggie O’Quinn, New Business Development Manager, Midan Marketing
  • Peter Rosenberg, Corporate Chef, Certified Angus Beef ® brand
  • Matt Shoup, Manager, Public Relations, Certified Angus Beef ® brand

Sept 24: Rebuilding the Caribbean Focus on Modern Customer Service

Please click here to view the video recording.

Moderator:

  • Omar Robinson, General Manager, Round Hill Hotel and Villas

Panelists:

  • Paul Collymore, General Manager, The Landings Resort & Spa by Elegant Hotels
  • John Quail, Director of Operations, Springboard Caribbean

Sept 17: Building Back Business: Digital Media Strategies in the New Normal

Please click here to view the video recording.

Panelists:

  • Bram van Berkel, Field Marketing Director, Amadeus
  • Edward Lines, Travel Industry Manager, Google

Sept 10: Safeguarding the Guest Experience with Contactless Technology – Part 2

Please click here to view the video recording.

Panelists:

  • Jeff Aguiar, Director of Sales, Intelity
  • Tim Butterworth, Commercial Director, Crave Interactive
  • Perle Flavien, Director of Operations, Marigot Bay Resort & Marina
  • Christus Gill, IT Manager, Marigot Bay Resort & Marina
  • Gareth Hughes, Founder & Owner, Crave Interactive

Sept 3: Safeguarding the Guest Experience with Contactless Technology – Part 1

Please click here to view the video recording.

Panelists:

  • Perle Flavien, Director of Operations, Marigot Bay Resort & Marina
  • Christus Gill, IT Manager, Marigot Bay Resort & Marina
  • Renato Matsuda, Regional Director Latin America & Caribbean, ASSA ABLOY Global Solutions

Aug 27: Gauging Consumer Travel Sentiments: Travelzoo’s Caribbean Travel Outlook

Please click here to view the video recording.

Panelists:

  • Lara Barlow, General Manager, U.S., Travelzoo
  • Susan Catto, Head of Content & Publishing, Canada, Travelzoo

July 23: Risk Management: Liability Waivers in a COVID-19 World

Please click here to view the video recording.

Panelists:

  • Marlon Hill, Esq., Hamilton, Miller & Birthisel, LLP
  • Nicola Madden-Greig, Group Director of Marketing & Sales, Courtleigh Hospitality Group
  • Larry Basham, General Counsel & COO, Elite Island Resorts

July 17: Finding Opportunities in a Crisis – Entrepreneurship in Food & Beverage: Beverage Sector

Please click here to view the video recording.

Panelists:

  • Jamaal Bowen, Chairman and Director, TopShelf Academy Inc.
  • Ira Claxton, Founder, The Calypso Epicurean
  • Marv Cunningham, Executive Mixologist & Cocktail Consultant, Mr. Mix Bahamas
  • Raakesh Madoo, Food & Beverage Lecturer, Trinidad and Tobago Hospitality & Tourism Institute (TTHTI)
  • Neal Ramdhan, Managing Director, Verve Creations and Adjunct Lecturer, Trinidad and Tobago Hospitality & Tourism Institute (TTHTI)

July 16: Future Perspectives in the UK Market

Please click here to view the video recording.

Panelists:

  • Richard Williams, CEO, Richard Williams & Associates Inc
  • Cheryl Carter, Director, Barbados Tourism Marketing Inc, UK
  • Victoria Cranmer, Owner, Paradise Promotions UK
  • Natasha Griffin, Owner, Simply Caribbean UK
  • Daniela Wagner, Group Business Development Director, Travel Weekly UK and a Director of The Resilience Council

July 2: Guest Assurance and Insurance: Trip Mate Travel Protection Plan

Please click here to view the video recording.

Please click here to view the Q&A from the webinar.

Presenter:

  • Leicia Savinetti, Vice President of Sales and Marketing, Trip Mate

June 25: Return to the Skies: Emerging Airline Search and Booking Patterns for 2020 & 2021

Please click here to view the video recording.

Panelists:

  • Hon. Dionisio D’Aguilar, Minister of Tourism and Aviation, Commonwealth of The Bahamas
  • Simon Suarez, Vice President Institutional Relations and Projects, Grupo Puntacana
  • Vincent Vanderpool-Wallace, Principal Partner, BedfordBakerGroup

June 18: Smart Ways to Reach the American Traveler in a Post-Covid Era

Please click here to view the video recording.

Panelists:

  • Melissa Biggs Bradley, Founder & CEO, Indagare
  • Vivian Mur, Director of Sales – Leisure Markets, Adara
  • Jeffrey Pankey, President, Figment Design
  • John Saldat, Major Account Executive, Revinate

June 11: Travelzoo Data Download: A Caribbean Travel Update

Please click here to view the video recording.

Panelists:

  • Lara Barlow, General Manager, U.S., Travelzoo
  • Frank Comito, CEO & Director General, CHTA

June 4: European Marketplace: New Opportunities For Your Recovery Plans

Please click here to view the video recording.

Moderator: Carol Hay, CEO, McKenzie Gayle Limited & Representative of the Caribbean Tourism Organisation Chapter UK & Europe

Panelists:

  • Manuela Hörl, Product/Marketing Specialist Caribbean Island, DER Touristik Deutschland GmbH – German Market
  • Sander Langeveld, Owner & Managing Director, GlobActive – Benelux Market
  • Karin Gert Nielsen, CEO, Atlantic Link – Scandinavian Market
  • Virginie Le Norgant, Associate Director, GroupExpression – French Market

May 28: Marketing For Business Recovery

Please click here to view the video recording.

Panelists:

  • Karen Whitt, Vice-President, Marketing and Brand Development, Hartling Group, 1st Vice President, CHTA
  • Ed Carey, CSO, Discover Puerto Rico
  • Jody Diamond, President, Diamond PR
  • Ewald Biemans, Owner, Bucuti & Tara Beach Resort
  • Susan Logan, CHDM, CRME, Director Sales & Marketing, Bucuti & Tara Beach Resort

May 20: US Traveler Intentions Pulse Survey: Impact of COVID-19

Please click here to view the video recording.

Panelists:

  • Peter C. Yesawich, Ph.D., Vice Chairman, Emeritus, MMGY Global
  • Chris Davidson, EVP/Insights and Strategy, MMGY Global

May 7: Staying Sane in an Insane World

Please click here to view the video recording.

Panelists: 

  • Sonia Simmons, Communications Manager, Turks & Caicos Hotel & Tourism Association, Member CHTA Young Leader, Class 2019 – 2021
  • Amrita Bhalla, Managing Director, A.B Consulting
  • Lisa Cavender, Chief Empowerment Officer, Innergy
  • Miles Mercera, President & CEO, Curaçao Hospitality & Tourism Association

May 1: Return to the Sky: Global and Regional Airlift Outlook

Please click here to view the video recording.

Panelists:

  • Hon. Joseph Boschulte, Commissioner of Tourism, United States Virgin Islands
  • Peter Cerda, Regional Vice President for the Americas International Air Transport Association
  • Robin Hayes, Chief Executive Officer, JetBlue Airways
  • Trevor Sadler, Chief Executive Officer, interCaribbean Airways

April 22nd: Covid-19 and Insurance Claims: What You Need to Know

Please click here to view the video recording.

Please click here to view the Q&A from the webinar.

Panelists:

  • Gregor Nassief, Chairman, Fort Young Hotel & Secret Bay Resort, Commonwealth of Dominica
  • Stanley W. Smith, CPA, Smith Orloff & Associates, International Insurance Loss Consultants
  • David Ferguson Whittle, Chartered Loss Adjuster, Co-founder and Director, The Islands Claims Consultancy

April 16th: HR Strategies and Solutions to Support Business Continuity

Please click here to view the video recording.

Please click here to view the Q&A from the webinar.

Moderator: Nicola Madden-Greig, Group Director of Marketing & Sales, Courtleigh Hospitality Group

Panelists:

  • Gail Springer, Principal Consultant, VIVere Consulting
  • Peter Goudie, CEO, PGHR Consulting
  • Nicole Antonio-Gadsdon, BVI People and Development Director, Necker and Moskito Islands

April 8th: Debt Restructuring: Planning Now for Long Term Survival

Please click here to view the video recording.

Please click here to view the Q&A from the webinar.

Panelists:

  • Sanovnik Destang, Executive Director, Bay Gardens Resorts
  • Dr. Justin Ram, Director of Economics, Caribbean Development Bank
  • Matt Norton, Practice Area Leader – Real Estate, K&L Gates LLP
  • George Spence, Managing Partner, Luxe Capital Americas

April 3rd: Covid-19 Impact: Data Insights Now and Into the Future

Please click here to view the video recording.

Panelists:

  • Patricia Affonso-Dass, President, Caribbean Hotel and Tourism Association, Group GM, Ocean Hotels, Barbados
  • Tiffany Misrahi, Vice-President of Policy, World Travel and Tourism Council
  • Emile Gourieux, Business Development Executive, Hotels, Canada, Caribbean & Mexico STR
  • Carolyn Corda, Chief Marketing Officer, ADARA
  • Dr. Jim Hepple, Managing Director, Tourism Analytics

February 4th: Mitigating the Impact of the Coronavirus on Caribbean Tourism and Residents

Please click here to view the video.

Presenters:

  • Dr. Lisa Indar, Assistant Director and Head, Tourism Health Program, CARPHA
  • Dr. Stephanie Fletcher-Lartey, CARPHA Consultant, Health Information, Communicable Diseases & Emergency Responses
  • Frank Comito, CEO & Director General, CHTA (Moderator)