Pulling From Your Hotel’s Design To Weave A Better Story
By OBM International Today’s travelers expect a hotel experience to be much more sophisticated than seen years ago. They are looking to collect authentic experiences, not just a place to rest their head. When hoteliers are genuinely successful, they have created a destination that presents guests with the opportunity to have a transformative experience. So […]
Service Excellence – From the Inside Out
Written by Chuck Kelley, Cayuga Hospitality Consultants Service excellence is about delivering to the customer expectation – meeting and slightly exceeding that expectation. Notice I said “slightly exceeding” and I say that because if you go above and beyond you begin to create a customer expectation you can’t achieve without negatively impacting other priorities. Let’s […]
What Google’s New Price Insights Means for Hotels
Written by Shri Lildharrie, Managing Director, HeBS Digital Google is testing out a new search engine result page (SERP) element called Google Price Insights that adds hotel price comparisons to the knowledge graph. Google Price Insights include a hyperlinked call-to-action, “Explore Insights,” which takes users to a market comparison page that displays hotel prices against […]
The Clinton Global Initiative Action Network on Post-Disaster Recovery
As the 2018 hurricane season approaches its peak months, President Bill Clinton convened the second formal meeting of the Clinton Global Initiative (CGI) Action Network on Post-Disaster Recovery at the University of Miami, bringing together more than 350 leaders from government, business, and civil society. In attendance were Patricia Affonso-Dass, CHTA’s President; Karolin Troubetzkoy, CHTA’s […]
Marketplace 2019 Registration Opens August 22nd
Your chance to meet buyers and tour operators from around the world under one roof is just around the corner! CHTA will be rolling out Caribbean Travel Marketplace 2019 in Jamaica with more surprises, more buyers and exciting new activities that will strengthen the connectivity between all industry stakeholders. Registration Opens August 22, 2018 – Take […]
Managing the Art of Being Local
The rise of vacation rental platforms like Airbnb has revealed a desire among travelers to live like a local and have personalized travel experiences. Certainly technology and lower price points have played a large role in the rise of the share economy, as well as a push back against the homogenization of the hotel industry. […]