This year’s CHIEF offers attendees the chance to be part of intimate professional development
sessions on Friday June 2, produced by Springboard Caribbean and Forbes Travel Guide. The
sessions will focus on a “Measure of Success” and “Foundations of Service Leadership”
Respectively.
Measure of Success Workshop
Endorsed by the Institute of Hospitality (IoH), this hands-on workshop will provide practical learning opportunities to break your organization’s vision down into clearly articulated deliverables using a variety of tools and techniques. Participants will also learn how to fully engage their teams in the process, measure successful delivery, and accelerate their departmental and team performance through an easy to use reporting and analysis framework. CLICK HERE TO LEARN MORE
Foundations of Service Leadership Development Session
The world’s most prestigious standard bearer for luxury hospitality worldwide, Forbes Travel Guide, will provide leaders an overview of topics to create a high-impact service culture. This session will cover the most impactful set of hospitality standards known as “The Basics.” Attendees will be initiated on how service delivery is drastically impacted by attitude and can be woven through engaging experiences. Key standards will be defined and discussed including language skills, showing interest in the guest, being intuitive and anticipatory. CLICK HERE TO LEARN MORE